Refund policy

30-day returns

Contact poorjudgement.shop@gmail.com within 30 days after your item is delivered to request a return. Include your order number and the item you wish to return.

For change-of-mind or size returns, items must be unused, unwashed and in their original condition with tags and packaging. Please check the size measurements before ordering. Pet outfits must also be clean and free of pet hair.

Return shipping

You pay return postage for change-of-mind or size returns. There is no restocking fee. Contact us before sending anything: we will provide the approved return address and instructions. Do not send returns to the address on the parcel without confirmation.

Damaged, defective or incorrect items

Email us with your order number and, where possible, photos of the problem. We will arrange an appropriate replacement or refund and cover any return postage we require for a confirmed damaged, defective or incorrect item.

Refunds

We will notify you after inspecting the return. Approved refunds are issued to your original payment method within 10 business days; your bank or payment provider may take additional time to display the credit. Refunds reflect the amount actually paid for the returned items after discounts. Original shipping charges are not refunded for change-of-mind returns.

Cancellations and exchanges

Email us as soon as possible to request a cancellation. We can cancel if the supplier has not started processing your order. If processing has started, the return policy applies after delivery. For a different size or style, request a return and place a new order.

These conditions do not limit any mandatory rights you have under applicable consumer law.